Job description
STACKph is hiring a dedicated Customer Service Representative in Quezon City, Philippines. This full-time role offers a competitive salary, health insurance, and clear opportunities for career growth within a supportive team environment. If you enjoy helping customers and solving problems, this is your chance to shine in a dynamic BPO setting.
As a Customer Service Representative, you will be the first point of contact for customers across phone, email, and chat channels. You will provide accurate information, troubleshoot issues, and guide customers toward quick resolutions while maintaining the highest standard of service. Your hard work will contribute to customer satisfaction, loyalty, and brand reputation.
We value work-life balance and a collaborative culture. STACKph is committed to creating an inclusive workplace where every team member can thrive, learn new skills, and advance their career in the thriving Philippine customer service industry. Prior experience helps, but motivation, strong communication, and a customer-first mindset are the most important assets we seek.
Benefits include comprehensive health coverage, paid time off, performance-based incentives, and ongoing training. You will work with a diverse team that supports your development and recognizes achievement. If you are ready to contribute to excellent customer experiences and grow with STACKph, apply today.
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, or chat with professionalism and empathy.
- Provide accurate information, troubleshoot issues, and resolve customer concerns on first contact where possible.
- Document all interactions in the CRM, update case notes, and maintain data accuracy.
- Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
- Meet or exceed individual and team performance metrics, including first contact resolution and customer satisfaction scores.
- Collaborate with colleagues across departments to improve processes and customer experiences.
- Contribute to a knowledge base by sharing insights and best practices to empower peers.
Qualification
- High school diploma or equivalent; bachelor's degree is a plus.
- 1+ year of customer service, call center, or help desk experience preferred; fresh graduates are encouraged to apply.
- Excellent verbal and written English communication skills; strong listening and problem-solving abilities.
- Proficiency with CRM software and basic computer applications; ability to learn new tools quickly.
- Patient, empathetic, and customer-focused with a positive attitude.
- Ability to work in a fast-paced environment and flexible shifting schedules, including weekends if required.
- Commitment to delivering high-quality service and maintaining confidentiality of customer information.