Job description
Join our team at EMAPTA as a Customer Service Representative where you will have the opportunity to provide exceptional multi-channel support through chat, email, SMS, and phone.
Responsibility
- Respond promptly to customer inquiries via chat, email, SMS, and phone
- Handle and resolve customer complaints
- Provide information about products and services
- Maintain customer records by updating account information
- Follow communication procedures, guidelines, and policies
Qualification
- Excellent communication skills
- Strong problem-solving abilities
- Good computer skills
- Ability to work effectively in a team environment
- Previous customer service experience is a plus