Job description
Concentrix is hiring a dedicated Customer Service Representative to support SM Cyberwest in Quezon City. This full-time role offers a competitive monthly salary of PHP 23,000 to PHP 25,500, along with a comprehensive benefits package and a convenient free ride option for your daily commute.
As a frontline representative, you will serve as the friendly voice on the customer’s side, handling inquiries via phone, chat, and email. You will deliver accurate information about products, services, and promotions, guide customers through troubleshooting steps, and help resolve issues with empathy and professionalism.
You will document all interactions in our CRM, ensuring clear notes, appropriate follow-ups, and timely escalations when needed. Your goal is to resolve inquiries on the first contact whenever possible, while maintaining high standards of quality and adherence to company policies.
With Concentrix, you’ll enjoy ongoing training, opportunities for career growth, performance-based incentives, and a supportive team environment. We value reliability, strong communication, and a customer-first mindset, and we provide a path to develop skills that can advance your career in customer experience.
Ready to apply? Submit your resume today and join a global leader in customer care.
We operate in a fast-paced call center setting, but you’ll receive comprehensive onboarding to help you succeed. Work hours may include shifts to align with business needs. Our environment emphasizes work-life balance and a positive culture, with peers who support each other to deliver excellent service.
Key benefits include competitive pay, paid training, health benefits, and a free ride option to help you reach the workplace with ease. This role is ideal for communicators who enjoy solving problems and making a real difference in customer satisfaction.
Responsibility
- Handle inbound customer inquiries via phone, chat, and email with courtesy and professionalism.
- Provide accurate information on products, services, pricing, and promotions; guide customers through troubleshooting steps.
- Document all interactions in CRM with clear notes and defined next steps.
- Resolve issues on first contact when possible; escalate complex cases to supervisors with proper context.
- Meet or exceed service level targets, quality scores, and productivity metrics.
- Maintain up-to-date knowledge on processes, promotions, and product changes.
- Collaborate with teammates and cross-functional teams to ensure seamless customer experience.
- Adhere to company policies and data privacy guidelines during every interaction.
Qualification
- High school diploma or equivalent; bachelor’s degree preferred.
- 1+ year of customer service or call center experience is a plus; strong fresh-graduate candidates with excellent communication are encouraged.
- Excellent verbal and written communication in English and Filipino.
- Proficient with computers and CRM software; proficient data entry skills.
- Strong problem-solving, active listening, and empathy; ability to stay calm under pressure.
- Ability to work in a fast-paced environment with shift flexibility and a customer-first mindset.
- Reliable, proactive, and collaborative team player with strong attention to detail.