Job description
Join iFive Global as a Customer Service Representative (Spanish Speaking) in Quezon City, Metro Manila!
iFive Global is looking for talented and highly motivated individuals to deliver world-class customer support services in Spanish and English. Join our growing team and take advantage of excellent benefits, career growth opportunities, and a dynamic, inclusive work environment.
Why You'll Love Working With Us:
- Free freshly brewed coffee onsite to fuel your productivity
- Engaging company events to build lasting professional relationships
- Leave conversion so you can make the most of your time off
- Day 1 HMO coverage, with an additional dependent covered after 90 days
- Opportunities for career advancement within an industry leader
If you are passionate about delivering outstanding customer service, fluent in Spanish and English, and eager to join a supportive team - apply today!
Responsibility
- Respond promptly and professionally to customer inquiries in Spanish and English via phone, email, and chat
- Provide accurate information about products and services to resolve customer issues efficiently
- Handle and escalate complex cases as needed to ensure customer satisfaction
- Maintain up-to-date knowledge of company products, processes, and systems
- Document customer interactions and maintain detailed records in CRM systems
- Collaborate with team members and other departments to optimize the customer experience
- Meet individual and team performance metrics and targets
Qualification
- Fluent in both Spanish and English (spoken and written)
- Previous experience in a customer service, call center, or BPO environment is an advantage
- Strong interpersonal and communication skills
- Ability to multitask and manage time effectively in a fast-paced setting
- Adaptability and problem-solving abilities
- Proficient computer skills and experience using CRM or ticketing systems
- High school diploma or equivalent; college degree is a plus
- Willing to work on shifting schedules, including holidays and weekends as required