Job description
Join YWA Human Resource Corporation as a Customer Service Representative for Virtual Process in Makati City. This full time role combines the flexibility of onsite work with the efficiency of virtual processes, offering a competitive salary and a clear path to career growth. You will be the first point of contact for customers, delivering friendly, accurate assistance and resolving inquiries with professionalism and empathy. We provide comprehensive training, supportive leadership, and opportunities to advance within a growing organization.
As a member of our customer service team, you will represent our brand with integrity, communicate clearly, and collaborate with cross functional teams to ensure customer satisfaction. We value initiative, accountability, and a customer first mindset, and we support our employees with ongoing development and performance recognition.
What we offer includes a stable monthly salary from 20k to 28k PHP, paid training, performance bonus opportunities, health benefits, and a positive work culture. This role is ideal for customer oriented individuals who enjoy problem solving and working in a dynamic team environment. You will have access to modern CRM tools and a supportive environment to develop your communication and technical skills.
Responsibility
- Respond to customer inquiries via phone, email and chat in a timely and professional manner
- Resolve product or service issues by clarifying the customer's concerns and providing accurate solutions
- Document interactions and resolutions in the CRM system with attention to detail
- Educate customers about available products and services to improve satisfaction and adoption
- Escalate complex cases to the appropriate teams and follow up until resolution
- Meet or exceed service level targets and quality metrics
- Collaborate with colleagues to share best practices and improve processes
- Identify opportunities to upsell or cross sell relevant offerings when appropriate
Qualification
- Two years of customer service experience, preferably in a call center
- Excellent written and spoken English communication skills
- Proficiency with computers, MS Office and CRM software
- Strong problem solving, listening and active empathy
- Ability to manage multiple tasks with accuracy and speed
- Professional demeanor and resilience in a fast paced environment
- Willingness to learn and adapt to new processes
- High school diploma required; college degree a plus