Job description
Are you a customer-obsessed professional with a passion for problem solving? Nezda Technologies is seeking a proactive Customer Service Representative to join our Virtual Process team in Pasay City, Metro Manila. This full-time role offers a competitive monthly package of ₱23,500 to ₱32,000, with opportunities for growth within a fast-paced, technology-driven environment.
In this remote position, you will be the first point of contact for customers reaching out with inquiries about our client's products and services. You will listen actively, clarify issues, and provide clear, accurate solutions. You will maintain detailed customer records, follow up on open cases, and ensure a high level of satisfaction with every interaction. Our ideal candidate has excellent communication skills, a calm demeanor under pressure, and the ability to manage multiple tasks while meeting service level targets.
Why Nezda Technologies? We invest in people with modern tools and training to elevate the customer experience. This role is designed for individuals seeking a long-term career in customer care, with opportunities for advancement into team leadership and process optimization roles. You will collaborate with cross-functional teams, contribute to process improvements, and deliver consistent, quality service to customers across the Philippines and beyond.
If you excel in a fast-paced, remote environment, enjoy helping others, and are committed to upholding privacy and security standards, this is the perfect opportunity for you. Apply now to join the Nezda Technologies family and start your journey in a rewarding virtual CSR role.
Responsibility
- Answer customer inquiries via phone, email, or chat with a friendly, professional demeanor.
- Resolve product or service issues by clarifying the customer's complaint, investigating causes, offering solutions, and following up to ensure resolution.
- Maintain accurate customer records in the CRM system; log interactions and update case statuses.
- Educate customers about products and services, policies, and promotions to maximize satisfaction and retention.
- Escalate complex issues to appropriate teams and coordinate timely resolution.
- Meet or exceed performance metrics including average handle time, first contact resolution, and customer satisfaction scores.
- Collaborate with teammates and cross-functional departments to improve processes and reduce customer effort.
- Handle high-volume calls with professionalism while adhering to privacy and data security standards.
Qualification
- High school diploma or college level; 1-2 years of customer service or call center experience is preferred.
- Excellent verbal and written communication skills in English; Filipino language skills are a plus.
- Strong problem-solving and active listening abilities.
- Proficiency with CRM software and basic computer skills (MS Office, data entry).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude, resilience, and a customer-first mindset.
- Willingness to work in a virtual environment and to adapt to flexible shift schedules.