Job description
Join Nezda Technologies as a Customer Service Representative (Voice CSR) and begin a fulfilling career in customer support. This is a 100 percent virtual hiring process designed for convenience and speed. We welcome high school graduates and applicants with any level of experience, including first time job seekers. In this role you will be the friendly voice of our brand, helping customers resolve questions and issues with patience and professionalism.
The position offers a competitive monthly salary of ₱20,000 to ₱28,000, with additional benefits and ongoing training to help you grow. You will work as part of a dynamic team, receiving comprehensive onboarding and coaching to ensure you have the tools to succeed. With a focus on quality service, you will develop communication, problem solving, and CRM skills that translate across industries.
This role is based in Metro Manila and supports customers nationwide through phone, chat, and email channels. If you are motivated, reliable, and comfortable learning new systems, we want to hear from you. Apply today to secure a single interview slot and start your path to a rewarding career with Nezda Technologies.
Responsibility
- Handle inbound and outbound customer inquiries via phone, chat, and email with empathy and professionalism
- Provide accurate information about products and services and explain solutions clearly
- Resolve customer issues by clarifying needs, researching options, and following through with effective solutions
- Document interactions in the CRM and update customer records to maintain data integrity
- Meet or exceed performance targets including response time, handling time, and first contact resolution
- Escalate complex cases to the appropriate teams and ensure timely follow up
- Collaborate with teammates to share best practices and contribute to process improvements
- Maintain a positive, customer first attitude and contribute to a friendly call center culture
Qualification
- High school diploma or equivalent accepted
- Excellent verbal and written communication skills in English
- Basic computer literacy with comfortable use of CRM and data entry tools
- Ability to work in a fast paced environment and manage multiple tasks
- Strong problem solving and active listening abilities
- Willingness to learn and adapt to new processes and systems
- Reliable internet connection and a quiet, dedicated workspace
- No prior call center experience required and open to first time job seekers