Job description
Join our team at TDCX as a Customer Service Specialist in Malaysia. In this role, you will play a key part in identifying customer needs and providing strategic solutions to address them effectively.
Responsibility
- Interact with customers to provide and process information in response to inquiries, concerns, and requests.
- Assist customers in resolving any issues they might face with products or services.
- Keep records of customer interactions, transactions, comments, and complaints for future reference.
- Communicate and coordinate with internal departments to resolve customer issues.
- Ensure customer satisfaction and provide professional customer support.
Qualification
- Prior experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and remain calm under pressure.
- Attention to detail and strong problem-solving skills.
- Proficiency in MS Office and CRM software.