Job description
Join Private Advertiser as a Customer Service Staff
Private Advertiser is seeking a motivated and friendly Customer Service Staff to join our team in Mergangsan, DI Yogyakarta. This full-time opportunity offers a clear career path, structured training, and a recognition program for standout performers. If you enjoy helping people, solving problems, and delivering outstanding service, this is the role for you.
As a Customer Service Staff, you will be the first point of contact for our customers, providing accurate information, empathetic support, and timely solutions. You will collaborate with cross-functional teams to resolve inquiries and ensure a superior customer experience while upholding our values and service standards.
What you can expect:
- Handle customer inquiries via phone, email, and chat with empathy and professionalism.
- Maintain and update customer records in our CRM with accuracy and attention to detail.
- Resolve product and service issues by understanding customer needs and guiding them to the best solution.
- Provide information about services, promotions, and policies; identify opportunities to upsell or cross-sell when appropriate.
- Escalate complex cases to the appropriate teams in a timely manner.
- Meet or exceed defined service levels and contribute to team performance metrics.
- Adhere to company policies, privacy guidelines, and quality standards.
Rewards and growth: We offer a competitive monthly salary, on-the-job training, and a performance-based recognition program for trainees who demonstrate excellent results. A positive attitude, eagerness to learn, and a commitment to customer satisfaction are essential for success in this role.
Responsibility
- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Maintain comprehensive and accurate customer records in the CRM system.
- Diagnose and resolve customer issues, escalating when necessary to ensure resolution.
- Explain products and services clearly, including promotions and policies.
- Identify opportunities to upsell or cross-sell relevant offerings.
- Collaborate with other departments to resolve complex cases and improve processes.
- Adhere to procedures, privacy guidelines, and quality standards while delivering excellent service.
Qualification
- High school diploma or equivalent required; higher education preferred.
- Excellent verbal and written communication in Indonesian; English is a plus.
- Strong customer service mindset with a positive, patient, and professional demeanor.
- Active listening skills and the ability to understand customer needs and provide clear solutions.
- Proficiency with CRM software and basic computer skills for data entry and case management.
- Problem-solving abilities with a tendency to think critically and calmly in challenging situations.
- Ability to work in a fast-paced environment, manage multiple tasks, and meet targets.
- Team player with good time-management and organizational skills.