Job description
Step into a role where your words make a real impact. As a Customer Support Agent for Richbuild Industrial Sales Inc, you’ll be the first point of contact for customers seeking product information, order updates, and technical assistance across chat and email channels. This full-time position is based in Pasig City, Metro Manila, offering a competitive salary of ₱20,000 to ₱30,000 per month and opportunities for professional growth within a growing industrial supplier.
We’re looking for someone who can listen first, respond promptly, and turn questions into solutions. Your words will influence customer satisfaction, repeat business, and the overall reputation of a company that values reliability and technical know-how.
As a Customer Support Agent, you’ll balance efficiency with empathy, ensuring every interaction reflects our commitment to service excellence. This is a great opportunity to grow within a dynamic industry and gain exposure to a wide range of products and applications.
Key responsibilities include handling inbound and outbound chat and email conversations with patience and clarity; documenting each interaction; resolving basic to complex issues by providing accurate information or escalating when necessary; and maintaining high customer satisfaction by meeting service level agreements (SLAs). You will collaborate with sales, logistics, and product teams to ensure orders are processed smoothly, shipments are tracked, and customers are informed at every step.
Richbuild Industrial Sales Inc is committed to training and development. You will receive hands-on onboarding on our product catalog and CRM tools, with opportunities to advance into higher-visibility roles in customer success, operations, or sales support.
If you are a proactive communicator who enjoys solving problems and helping customers, this role offers a clear path to growth within a respected local business.
Responsibility
- Handle customer inquiries via live chat and email with professionalism and empathy.
- Document conversations and update customer records in the CRM.
- Provide accurate product information, order status, and troubleshooting steps.
- Resolve routine issues and escalate complex problems to the appropriate teams.
- Maintain high customer satisfaction by meeting or exceeding service level targets.
- Collaborate with Sales, Logistics, and Product teams to ensure smooth order processing and timely communication.
- Identify opportunities to improve processes and contribute to knowledge base updates.
Qualification
- High school diploma or equivalent; associate or bachelor's degree is a plus.
- 1+ year of experience in customer support, chat, or email-based service.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM and helpdesk software; solid computer literacy.
- Ability to work in a fast-paced environment and manage multiple conversations concurrently.
- Positive attitude, reliability, and a customer-first mindset; willingness to work flexible shifts.