Job description
Kickstart your career with Accenture in the Philippines. As a Customer Support Associate, you will be the first point of contact for customers, delivering exceptional service across channels. This role welcomes HS/SHS graduates and offers a clear path to growth within a global technology and outsourcing leader. You will join a collaborative, dynamic team and receive comprehensive training to equip you with the knowledge to resolve inquiries, troubleshoot issues, and guide customers to successful outcomes.
In this role, you will handle inquiries through phone, chat, or email, document conversations in our CRM, and ensure issues are resolved with care and accuracy. You will work closely with teammates and internal specialists to provide accurate information, troubleshoot common problems, and escalate more complex cases to the appropriate teams. With a focus on quality service, you will meet performance expectations, while maintaining a positive, helpful demeanor that reflects the Accenture brand.
We provide structured training, on-going coaching, and a path for career growth within Accenture's global network. If you have strong communication skills, a customer-first mindset, and a drive to learn new systems, this is a great place to start your career in customer care. Apply today and take the first step toward becoming a skilled customer service professional.
As part of Accenture, you will join a diverse, inclusive workplace that values growth. We offer comprehensive training, ongoing coaching, competitive compensation, health and lifestyle benefits, and clear opportunities for career progression across a global network.
Responsibility
- Handle inbound customer inquiries via phone, chat, or email with courtesy and professionalism.
- Document interactions accurately in the customer relationship management (CRM) system.
- Troubleshoot common product and service issues and provide clear, actionable guidance.
- Escalate complex problems to the appropriate teams and track resolution progress.
- Maintain up-to-date knowledge of processes, policies, and tools to deliver accurate information.
- Meet or exceed defined service levels and quality metrics while delivering a positive customer experience.
- Collaborate with teammates and subject-matter experts to continually improve processes and customer outcomes.
Qualification
- High school graduate or senior high school (HS/SHS) diploma; strong written and verbal communication in English and Filipino.
- Customer-focused mindset with empathy, active listening, and problem-solving skills.
- Ability to multitask, manage time effectively, and maintain attention to detail in a fast-paced environment.
- Proficiency with basic computer applications (MS Office, CRM platforms) and a willingness to learn new tools.
- Able to work in a shift environment as required by business needs.
- Positive attitude, adaptability, and a collaborative team spirit.
- Prior customer service experience is a plus but not required; motivated to learn and grow within a global company.