Job description
Kickstart your career with Accenture! As a Customer Support Associate in our Insurance group, you will be the first point of contact for customers seeking information on policy options, coverage details, and claims assistance. Based in Alabang, Metro Manila, you will join a global team that values empathy, professionalism, and continuous learning. This is an excellent entry to mid-level opportunity that combines customer service excellence with insurance knowledge in a dynamic BPO environment.
What you will do is deliver consistent, high-quality support across multiple channels, while building product knowledge and process expertise that enable you to resolve inquiries efficiently. You will receive comprehensive training and ongoing coaching to help you grow your skills, support our customers, and advance your career within Accenture.
At Accenture, you'll receive comprehensive onboarding, paid training, and ongoing opportunities to advance into senior advisor roles, team lead, or specialized insurance solutions. You will work with a supportive local team and global mentors who guide your development and help you achieve your career goals.
We value diversity, inclusion, and a culture where every voice is heard. If you're customer-focused, resilient, and eager to learn about insurance solutions, this role is for you. Join a workplace that offers career development, competitive compensation, and a collaborative environment designed to help you thrive.
Take the next step and apply today to begin your journey with a world-leading professional services company that rewards curiosity, initiative, and a passion for helping people.
Responsibility
- Handle inbound inquiries via phone, chat, and email with professional, courteous service.
- Provide accurate information on insurance products, coverage options, and policy details.
- Assist customers with claims inquiries, eligibility checks, and documentation requirements.
- Coordinate with internal teams to resolve complex issues and ensure timely resolution.
- Document interactions in the CRM, maintain data quality, and comply with privacy standards.
- Meet or exceed performance metrics such as First Contact Resolution and average handling time.
- Maintain up-to-date knowledge on policies, procedures, and regulatory requirements.
Qualification
- High school diploma or equivalent; bachelor's degree preferred.
- 1+ year of customer service experience; BPO or insurance industry experience is a plus.
- Excellent verbal and written English communication skills.
- Proficiency with computers and CRM tools; ability to navigate multiple systems simultaneously.
- Strong problem-solving, active listening, and empathetic customer service skills.
- Ability to work in a fast-paced environment with a flexible schedule, including potential night shifts.
- Willingness to learn about insurance products and participate in ongoing training.
- Good attention to detail and compliance with data privacy standards.