Job description
Join Accenture as a Customer Support Associate – Insurance in Alabang, Metro Manila!
Are you passionate about helping people and seeking a rewarding career in the insurance industry? Step into the world of Accenture, a global industry leader, where you will be an essential part of our customer service team, delivering world-class support to valued clients. In this dynamic full-time role, you will assist policyholders, address inquiries, and resolve issues efficiently—all while gaining extensive insurance knowledge and advancing your career.
At Accenture, we value our employees and empower them to grow. Experience a collaborative environment with excellent learning opportunities, great benefits, and a culture of innovation and inclusion. Begin your journey towards a brighter future. Apply today and become an insurance customer service expert with us!
Responsibility
- Respond promptly and professionally to customer inquiries, via phone, email, or chat.
- Provide accurate information on insurance products, coverage, claims, and policy terms.
- Assist customers in navigating policy changes, renewals, and payment processes.
- Resolve customer complaints and issues with empathy, efficiency, and clarity.
- Maintain up-to-date knowledge of insurance industry standards and company procedures.
- Document all interactions and transactions in the CRM system accurately.
- Collaborate with internal teams to escalate and resolve complex issues.
- Follow all data privacy and compliance standards to secure sensitive information.
Qualification
- Completed at least 2 years of college education or equivalent work experience.
- Previous experience in customer service, preferably within the insurance or financial sector, is an advantage.
- Excellent verbal and written English communication skills.
- Strong interpersonal skills with a customer-centric approach.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Proficient in MS Office applications and comfortable with CRM systems.
- Willingness to work on shifting schedules, weekends, or holidays as needed.
- Strong problem-solving skills and attention to detail.