Job description
Join Offshore Business Processing OBP as a Customer Support Specialist for Freight Forwarding. In this role, you will be the primary point of contact for customers and internal teams, ensuring freight moves smoothly from pickup to delivery. You will manage orders, coordinate with carriers, track shipments, and deliver exceptional customer service in a fast-paced logistics environment.
Key responsibilities include overseeing order intake, maintaining accurate shipment data in our system, and providing proactive updates to customers on status and delays. You will work cross-functionally with sales, operations, and warehouse teams to resolve issues quickly and maintain high service levels. You will assist with the preparation of shipping documents and clearance support to ensure on-time delivery and compliance with regulations.
This role requires strong communication, problem-solving, and attention to detail. You should be proficient with standard office software and logistics systems, and capable of adapting to evolving customer needs. If you are motivated by solving complex shipping challenges and delivering reliable results, we want to hear from you.
At OBP in Cubao, Metro Manila, you will join a dynamic team offering opportunities for growth and professional development in the freight forwarding and logistics sector. We offer a competitive salary in the range shown and a supportive work environment. Apply today to keep freight moving and build a rewarding career with Offshore Business Processing.
Responsibility
- Manage daily order intake, validate requirements, and update shipment status in the ERP/CRM to ensure accurate and timely processing.
- Coordinate with freight carriers and forwarders to schedule pickups and deliveries, aiming for on-time performance and minimal delays.
- Track shipments from origin to final destination, provide proactive status updates, and escalate issues as needed.
- Prepare and verify shipping documents, assist with customs clearance, and ensure compliance with regulatory requirements.
- Respond to customer inquiries promptly, resolve issues with accuracy, and maintain a high level of customer satisfaction.
- Maintain accurate data entry and generate routine reports to support operations, sales, and customer service teams.
Qualification
- 1+ year of experience in freight forwarding, logistics, or dedicated customer service roles.
- Knowledge of shipping processes, Incoterms, export/import documentation, and customs clearance.
- Excellent verbal and written communication skills with a client-focused mindset.
- Proficiency in MS Office, Google Workspace, and CRM/ERP software; ability to learn new tools quickly.
- Strong multitasking, time management, and attention to detail in a fast-paced environment.
- Team player with the ability to collaborate across cross-functional teams including sales, operations, and warehouse.
- Bachelor's degree or relevant certification is a plus.