Job description
We are seeking a dedicated Customer Support Specialist to provide exceptional troubleshooting and technical support to our valued pharmacy clients. As the first point of contact for our clients, you will be responsible for resolving real-time issues and ensuring a seamless customer experience.
Responsibility
- Address customer inquiries and provide technical assistance
- Diagnose and troubleshoot software and hardware issues
- Collaborate with internal teams to resolve complex technical issues
- Document and track customer interactions and resolutions
- Provide product training and guidance to customers
Qualification
- Previous experience in customer support or technical support role
- Excellent communication and problem-solving skills
- Ability to work efficiently in a fast-paced environment
- Familiarity with pharmacy software systems is a plus
- Proficient in using help desk software and CRM tools