Job description
Join Tavor Perry as a Customer Support & Success Associate in Bais City, Negros Oriental. We are seeking a proactive, customer-focused professional who can blend front-line support with strategies that drive long-term customer value. In this role, you will be the friendly voice of our brand, helping customers navigate products and services while ensuring their ongoing success.
You will work across channels to resolve questions, troubleshoot issues, and provide clear guidance that boosts satisfaction and retention. A successful candidate will document issues, track trends, and collaborate with product, sales, and operations teams to improve the customer journey. This is an ideal position for someone who enjoys problem solving, has superb communication skills, and thrives in a fast-paced, supportive environment.
We offer a competitive hourly rate, comprehensive onboarding, and opportunities to grow with a company that values customer success. If you are enthusiastic, reliable, and passionate about helping others, we want to hear from you. Apply today to become part of our growing team in Negros Oriental.
As part of the customer success team, you will develop a deep understanding of our products, maintain accurate customer records, and use data to tailor support and recommendations. You will act as a trusted advisor, guiding customers through onboarding, usage optimization, and renewal conversations. Your input will shape knowledge base content and help us deliver consistently excellent service to our local and regional customers.
Responsibility
- Respond promptly to customer inquiries via phone, email, and live chat, ensuring timely and accurate solutions.
- Diagnose issues and provide step-by-step guidance; escalate when necessary to ensure resolution.
- Build and nurture positive relationships to promote customer retention and overall success.
- Document interactions in our CRM, maintaining accurate and up-to-date customer records.
- Proactively identify product usage patterns and share insights to help improve features and onboarding.
- Collaborate with Product, Sales, and Support teams to resolve complex cases and improve the customer journey.
- Contribute to knowledge base and self-help resources; assist with customer training when appropriate.
Qualification
- 1+ year of experience in customer support or success, or a strong entry-level candidate with relevant training.
- Excellent written and verbal English communication; ability to explain complex topics clearly and empathetically.
- Empathetic, patient, and client-focused with strong problem-solving skills.
- Proficient in using CRM and helpdesk tools; comfortable with data entry and ticket management.
- Strong organizational skills and the ability to multitask and manage multiple inquiries simultaneously.
- Positive team player with the ability to collaborate across departments and adapt to changing priorities.
- Basic computer skills including Microsoft 365 or Google Workspace and solid research/documentation abilities.