Job description
Ban Zen Motors is actively seeking a results-driven Debt Collector to join our customer service team in Melaka. This full-time position offers a competitive salary of RM 2,000 – RM 3,000 per month, comprehensive medical coverage, and clear opportunities for career growth within a supportive, professional environment. As a Debt Collector, you will play a critical role in helping our customers settle outstanding balances while upholding the highest standards of integrity, compliance, and customer care.
Your role combines people skills with a practical, target-driven approach. You will connect with borrowers to understand their circumstances, explain repayment options, and negotiate affordable payment plans. You will document all conversations, verify information, and update our CRM to ensure data accuracy and transparency across teams. We value respectful communication, compliance with applicable laws, and a positive customer experience even in challenging conversations.
Ban Zen Motors believes in investing in people. In this role you will receive ongoing coaching, access to training on debt recovery best practices, and opportunities to advance into higher responsibilities within our finance and customer service groups. We celebrate teamwork and a proactive mindset, and we reward performance with recognition and growth potential.
Ideal candidates are proactive, bilingual (English and Malay), and comfortable using technology to manage accounts. If you are reliable, persuasive, and committed to helping customers resolve debts while protecting the brand’s reputation, we would love to hear from you.
We offer a modern, inclusive workplace and opportunities for professional development, including training on regulatory compliance and debt recovery strategies. Join a team that values ethical practices, customer care, and consistent performance as you build a rewarding career in Malaysia’s financial services space.
Responsibility
- Contact debtors via phone, email, and SMS to collect outstanding payments while maintaining professional, compliant communication.
- Negotiate payment arrangements, set up repayment plans, and document agreements accurately in the CRM.
- Verify borrower information, assess risk, and determine appropriate repayment options.
- Escalate complex cases to supervisory teams as needed; collaborate with internal departments to resolve disputes.
- Maintain accurate account notes, update statuses, and ensure data integrity in the billing system.
- Meet individual and team targets for recovery while upholding ethical standards and customer satisfaction.
Qualification
- Minimum high school diploma; relevant experience in debt collection or customer service is a plus.
- Strong verbal and written communication in English and Malay; additional local dialects are helpful.
- Excellent negotiation, problem-solving, and conflict resolution skills.
- Proficiency with CRM systems and MS Office; strong data entry accuracy.
- Professional, empathetic, and customer-service oriented.
- Ability to work in a fast-paced environment; resilient and goal-driven.
- Knowledge of local debt collection regulations and compliance considerations is a plus.