Job description
We are seeking a Desk Collection Agent to join our team at BukuWarung. As a Desk Collection Agent, you will be responsible for managing and collecting outstanding debts from customers, providing excellent customer service, and resolving payment issues in a timely manner.
Responsibility
- Manage and collect outstanding debts from customers.
- Communicate with customers to resolve payment issues.
- Provide excellent customer service to maintain positive relationships.
- Negotiate payment plans with delinquent customers.
- Document all collection activities and updates in the system.
Qualification
- Prior experience in debt collection or customer service.
- Strong communication and negotiation skills.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Proficiency in relevant computer applications.