Job description
Join Private Advertiser as an Easy Account specialist in a flexible, virtual processing role designed for efficiency and growth. This position offers a competitive salary, medical insurance, and clear career progression within a supportive team environment. The role is structured for 90% non-voice activities and 10% voice interactions, making it ideal for detail-oriented professionals who excel in written communication, data handling, and process-driven tasks. You will help customers through written channels while maintaining high quality and timely responses.
Location and work setup: This is a full-time, work-from-home friendly opportunity based in Taguig City, Metro Manila, Philippines. We offer flexible work arrangements to support work-life balance, with a focus on consistent performance coaching and skill development. You’ll interact with customers primarily via email and chat, with occasional guided voice interactions as needed, all within a modern CRM and knowledge-base environment.
What you will do: You will manage non-voice workflows, maintain accurate records, respond to inquiries, assist customers with product and policy information, and contribute to process improvements. The role emphasizes reliability, accuracy, and the ability to follow documented procedures to deliver a positive customer experience.
Why choose this role: Expect competitive compensation up to ₱30,000 per month, paid medical insurance, defined career advancement opportunities, and a friendly team culture. If you are organized, customer-focused, and eager to learn, apply now to begin your journey with Private Advertiser.
Responsibility
- Handle non-voice customer interactions primarily through email, chat, and ticketing systems, ensuring timely and accurate responses.
- Process, track, and update customer records in the CRM with attention to data quality and privacy.
- Collaborate with cross-functional teams to resolve customer inquiries and escalate when necessary.
- Document recurring issues and contribute to knowledge-base updates to improve self-service options.
- Follow standard operating procedures and quality guidelines to maintain high customer satisfaction metrics.
- Support occasional voice interactions (up to 10%) as needed, while maintaining performance in non-voice tasks.
- Identify process improvements and provide feedback to enhance workflows and efficiency.
- Assist with data entry, reporting, and validation to support performance tracking.
Qualification
- High school diploma or equivalent; bachelor's degree preferred.
- 1-2 years of experience in customer service, call center, or virtual assistance (non-voice experience is a plus).
- Excellent written communication skills in English; clear, professional, and empathetic tone.
- Proficient in using computers, navigating CRM systems, ticketing tools, and knowledge bases.
- Strong attention to detail, data accuracy, and ability to follow documented processes.
- Ability to manage multiple tasks simultaneously and meet deadlines.
- Problem-solving mindset with a customer-first approach.
- Adaptable to a fast-paced environment and comfortable with flexible work arrangements.