Job description
Join SOFTPILLOW MOLLYCODDLE & CO Sdn Bhd, a dynamic force in experiential events and production. We are seeking an energetic Events, Operations Manager to keep every moving part aligned—from planning through on-site execution. This is a hands-on leadership role that bridges the production team, logistics partners, and vendors to deliver flawless events in Kelana Jaya and beyond.
In this role you will own end-to-end event operations, develop timelines, coordinate cross-functional teams, negotiate vendor contracts, and track budgets with precision. You will be the central point of contact for clients and internal stakeholders, translating high-level concepts into actionable plans, schedules, and risk mitigation strategies. You will ensure safety, compliance, and quality standards are upheld while maintaining an exceptional level of organization under pressure.
We value proactive problem solving, clear communication, and a collaborative mindset. If you thrive in fast-paced environments, enjoy orchestrating complex logistics, and take pride in delivering memorable experiences, this role offers growth opportunities, exposure to premier events, and a supportive culture that rewards initiative and accountability.
Responsibility
- Own end-to-end event operations, including planning, scheduling, logistics, and on-site execution.
- Align cross-functional teams from production, creative, logistics, and client services to deliver on time and within budget.
- Manage vendor procurement, contracts, performance, and relationships to quality standards.
- Oversee budget forecasting, expense tracking, and cost control with accurate reporting.
- Develop robust project timelines, checklists, risk assessments, and contingency plans.
- Ensure on-site safety, compliance, and flawless guest experience during events.
- Lead post-event debriefs, metrics collection, and process improvements for continuous optimization.
Qualification
- Bachelor's degree in events management, marketing, communications or related field, or equivalent professional experience.
- 3+ years in events operations, production, or live events; experience with large-scale programs is a plus.
- Strong project management, organizational, and multitasking skills with attention to detail.
- Excellent vendor management, negotiation, and relationship-building abilities.
- Outstanding communication and interpersonal skills; customer-service oriented.
- Proficiency with project management tools (Asana, Trello, MS Project) and MS Office; data-driven mindset.
- Ability to work flexible hours and travel as needed; comfortable on-site during events.