Job description
Join our dynamic team at TTEC as a Telco Specialist in Novaliches, Metro Manila. As a valued member of our team, you will play a crucial role in ensuring exceptional customer experiences and contributing to overall team success.
Responsibility
- Assist customers with telco-related inquiries
- Provide timely and accurate solutions to customer issues
- Effectively communicate with customers via phone and email
- Maintain updated knowledge of telco products and services
- Collaborate with team members to achieve goals
Qualification
- Prior experience in a call center or customer service role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to work well in a team environment
- Proficiency in using computer systems and applications