Job description
STACKph is hiring a dedicated Financial Support Agent to join our growing financial services customer support team in Manila. This full-time role offers a competitive monthly salary and a clear path for career growth, with a strong focus on work-life balance and professional development. As a member of STACKph, you will assist customers with financial products and services, guiding them through inquiries, issues, and transactions with empathy and professionalism. We value accuracy, privacy, and a customer-first mindset, and we provide ongoing training to help you excel in a fast-paced fintech environment.
In this role, you will be the primary point of contact for customers seeking support related to account management, payments, billing, and product information. Your ability to listen carefully, communicate clearly, and resolve problems efficiently will help customers achieve their financial goals while strengthening trust in STACKph as a frontline representative of our brand. This position offers flexibility and opportunities to grow within a dynamic team that values quality service and continuous improvement.
What you can expect:
- A competitive salary package of PHP 20k–29k per month, with benefits and performance-based incentives.
- Comprehensive onboarding and ongoing training to stay current with financial products and policies.
- Engaging, customer-focused work in a supportive team environment.
- Opportunities for career growth into senior specialist or team leadership roles.
- Flexible work-life balance and a conducive office culture in Manila.
Ready to join STACKph? If you are enthusiastic about helping customers, possess strong communication skills, and are comfortable with financial services support, apply now to embark on a rewarding career with STACKph.
Responsibility
- Respond to customer inquiries related to financial products and services with accuracy and courtesy.
- Verify customer information, process basic financial transactions, and maintain detailed records in the CRM.
- Troubleshoot issues, provide step-by-step guidance, and escalate complex cases to the appropriate teams.
- Maintain professional communication across channels (phone, chat, email) to ensure timely resolutions.
- Adhere to privacy and data security policies while handling sensitive financial information.
- Identify opportunities to improve processes and contribute to knowledge base updates.
- Meet or exceed performance metrics for response times, resolution quality, and customer satisfaction.
- Collaborate with teammates to share best practices and contribute to a positive service culture.
Qualification
- 1–2 years of experience in customer service or a call center environment, preferably in financial services.
- Excellent verbal and written communication skills in English; Filipino language skills are a plus.
- Strong problem-solving abilities, with attention to detail and accuracy in data entry.
- Proficient with CRM systems and basic data analysis; comfortable navigating multiple software platforms.
- Empathetic, patient, and able to manage challenging interactions with professionalism.
- Ability to multitask, manage time effectively, and adapt to a fast-paced workflow.
- High school diploma required; bachelor’s degree preferred but not mandatory.
- Willingness to work in a full-time capacity and to participate in ongoing training.