Job description
Join Aurora Hospitality Group, a premium portfolio of hotels delivering timeless experiences across Singapore. We're seeking a results-driven Front Office Manager to lead guest services with elegance, efficiency, and a guest-first mindset. This role offers opportunities to elevate service standards, drive occupancy, and mentor a diverse team in a luxury environment.
As Front Office Manager, you will oversee reception, concierge, reservation, and guest relations, ensuring seamless arrivals and departures while upholding brand standards. You will collaborate with Food & Beverage, Events, and Revenue Management to optimize guest satisfaction and revenue.
Responsibility
- Lead daily front office operations to ensure guest satisfaction and operational efficiency.
- Develop and implement service standards, training programs, and quality controls.
- Manage staffing, scheduling, and performance coaching for a 24/7 guest services team.
- Collaborate with revenue and sales teams to optimize occupancy and ADR (average daily rate).
- Monitor guest feedback channels, respond promptly, and drive continuous improvement.
- Maintain accurate guest profiles, loyalty program relationships, and VIP services.
Qualification
- Bachelor's degree in Hospitality Management or related field; 5+ years in front office or guest services in luxury hotels.
- Proven leadership, conflict resolution, and staff development skills.
- Strong knowledge of property management systems (PMS) and reservation platforms; Opera experience preferred.
- Excellent communication skills in English; additional languages are a plus.
- Guest-centric mindset with attention to detail and problem-solving abilities.
- Ability to work flexible shifts, including weekends and holidays.
- Financial acumen with basic understanding of revenue management concepts.