Job description
Join Dana Purna Investama as a Frontline in Kota Jambi. We are seeking a professional who can be the face of our brand and an efficient facilitator who expertly manages appointments. In a dynamic retail environment, you will welcome customers, coordinate schedules, and ensure a positive first impression for every visitor.
As part of our Retail & Consumer Products team, you will support store operations, collaborate with sales and customer service colleagues, and contribute to a seamless customer journey. The ideal candidate is well-spoken, courteous, and highly organized, with a passion for delivering outstanding service. This role offers opportunities to develop communication and administration skills while representing a growing Indonesian company.
We value reliability, punctuality, and a proactive attitude. If you take pride in presenting a professional image, maintaining an orderly front desk, and helping customers feel valued, you’ll thrive in this position. We offer a supportive team, ongoing learning, and a clear path for career progression within the company.
Ready to be the face of Dana Purna Investama in Kota Jambi? Apply today and join a forward-thinking retailer that puts customers first.
Responsibility
- Greet visitors and customers professionally, creating a welcoming first impression for the brand.
- Manage appointment scheduling and calendar coordination for store events and client meetings.
- Answer phone calls, respond to inquiries, and relay messages to the appropriate team members.
- Maintain a tidy, safe, and inviting reception area; manage waiting times and visitor logs.
- Coordinate with sales, operations, and marketing teams to support daily store activities and promotions.
- Handle basic administrative tasks, data entry, CRM updates, filing, and courier management.
- Assist customer service by addressing basic questions and directing complex inquiries to the right department.
Qualification
- Minimum high school diploma or equivalent; hospitality or retail background is a plus.
- Proven experience in front desk, receptionist, or customer service roles; retail experience is preferred.
- Excellent verbal and written Indonesian; basic English is a plus.
- Strong interpersonal skills, a friendly demeanor, and professional appearance.
- Proficient in MS Office, email, and basic CRM/appointment systems.
- Ability to multitask, stay organized, and thrive in a fast-paced environment.
- Local resident of Kota Jambi or surrounding area; available for full-time work.