Job description
Join Fork Bakery and Grill Restaurant Kuta Bali as a Guest Experience Officer (GRO) and become the welcoming face of a vibrant, fast paced dining destination. In this full-time role, you will create memorable guest experiences from arrival to departure, ensuring every guest feels valued and attended to. You will collaborate with kitchen and service teams to deliver smooth seating, accurate orders, and timely service while upholding the highest standards of cleanliness, safety, and hospitality.
Key responsibilities include greeting guests with a warm smile, managing reservations and waitlists, guiding seating arrangements, answering menu questions, and offering tailored recommendations. You will be adept at upselling desserts, beverages, and specials to enhance guest satisfaction and restaurant revenue. As a GRO, you will monitor guest feedback, promptly address concerns, and escalate issues to supervisors when necessary to maintain exceptional service levels.
You will maintain a clean and organized front-of-house area, ensure accurate cash handling and POS transactions, and promote loyalty programs and ongoing promotions. Your friendly, professional demeanor and strong communication skills will help you thrive in a team-focused environment and contribute to a positive work culture. This position offers health insurance, clear career growth opportunities, and attractive staff discounts as part of our benefits package.
Qualifications for this role include prior experience in guest service or hospitality, excellent English and Indonesian communication skills, and the ability to multitask in a busy dining room. You should be a collaborative team player with problem-solving abilities, a can-do attitude, and the flexibility to work varied shifts, including evenings and weekends. Prior experience with a POS system is a plus, as is a passion for food and guest satisfaction.
Fork Bakery and Grill Restaurant Kuta Bali is known for its vibrant atmosphere, artisanal bakery items, and contemporary grill dishes. As GRO, you will play a critical role in delivering delight at every touchpoint and building lasting guest relationships. We encourage ongoing learning and development through hands-on training and cross-functional collaboration.
Responsibility
- Greet guests warmly and manage seating to optimize flow and minimize wait times
- Manage reservations and waitlists using the restaurant’s system
- Provide accurate information about menu items, specials, and dietary options; offer personalized recommendations
- Upsell desserts, beverages, and promotions to enhance guest satisfaction and restaurant revenue
- Monitor guest feedback and resolve issues promptly; escalate to supervisors when needed
- Maintain a clean, organized front-of-house area and ensure compliance with hygiene standards
- Coordinate with kitchen and service teams to ensure timely delivery of orders
- Process guest payments and support loyalty program enrollment
Qualification
- Experience in hospitality or customer service is preferred
- Strong verbal and written communication in English and Indonesian
- Warm, professional demeanor with the ability to stay calm under pressure
- Team player with excellent interpersonal skills
- Ability to multitask in a fast paced dining environment
- Basic cash handling and POS system experience
- Flexibility to work varied shifts including evenings, weekends, and holidays
- High school diploma or equivalent; hospitality training is a plus