Job description
Join MIRAH Hospitality and Leisure as an Owner Relations Staff in Badung, Bali. This contract role is ideal for fresh graduates who are eager to begin a rewarding career in hospitality management and partner relations. As a dedicated liaison between property owners and our brand, you will help protect and grow valued alliances, ensuring a seamless experience for owners and guests alike. Your energy, reliability, and customer-focused mindset will be essential to daily operations.
You will lead communications with owners, coordinate property visits and events, assist with contract administration, renewals, and performance reviews, and support cross-functional teams to align owner expectations with brand standards. By analyzing feedback and trends, you’ll contribute to service improvements, occupancy strategies, and guest satisfaction outcomes. The role emphasizes relationship-building, data accuracy, and proactive problem solving.
MIRAH offers a collaborative, growth-oriented environment, competitive terms for a contract role, and opportunities to develop expertise in owner relationship management, hospitality operations, and stakeholder engagement. Fresh graduates will receive mentorship and hands-on experience in a thriving hospitality group in Bali. If you’re enthusiastic about hospitality, communication, and making partners feel valued, we’d love to hear from you. Apply today and start your journey with MIRAH.
Responsibility
- Serve as the primary point of contact for property owners and internal teams, building strong, trust-based relationships.
- Coordinate owner communications, inquiries, and issue resolution to ensure timely and accurate responses.
- Assist with contract administration, renewals, and documentation to support long-term partnerships.
- Plan and execute owner events, property visits, and quarterly briefings to showcase performance and opportunities.
- Monitor key performance indicators, prepare owner reports, and share insights with leadership.
- Collaborate with sales, marketing, and operations to align owner expectations with brand standards and service delivery.
- Maintain accurate owner records in CRM, ensuring data integrity, privacy, and compliance.
- Support onboarding of new owners and assist with training, compliance, and documentation as needed.
Qualification
- Bachelor’s degree or diploma in Hospitality, Business, or a related field; fresh graduates are welcome.
- Strong verbal and written communication skills in English; Indonesian language abilities are a plus.
- Excellent customer service mindset with problem-solving skills and a positive attitude.
- Ability to multitask, manage competing priorities, and work effectively in a fast-paced hospitality environment.
- Proficiency with MS Office and familiarity with CRM systems; willingness to learn new tools.
- Attention to detail, data accuracy, and confidentiality in handling partner information.
- Team player with initiative, reliability, and a collaborative approach to stakeholder management.