Job description
Grand Horizon Hotel, Miami’s premier luxury destination, is seeking a dynamic and service-driven Guest Relations Manager to lead our front-of-house team. You’ll play a pivotal role in crafting unforgettable guest experiences, overseeing daily operations, and setting new standards for hospitality excellence. This is a unique opportunity to join a renowned property that values passion, innovation, and a five-star guest experience.
Responsibility
- Lead, motivate, and inspire the Guest Relations team to deliver exceptional experiences.
- Oversee daily front desk operations, ensuring efficient guest check-in/out processes.
- Resolve guest complaints promptly and professionally, exceeding expectations.
- Collaborate with all hotel departments to anticipate and fulfill guest needs.
- Train, mentor, and develop team members for optimal performance.
- Conduct regular quality audits to maintain high service standards.
- Analyze guest feedback and initiate improvement strategies.
- Liaise with VIP and repeat guests to build lasting relationships.
Qualification
- Bachelor’s degree in Hospitality Management or related field.
- Minimum 3 years of supervisory experience in luxury hospitality.
- Excellent communication and interpersonal skills.
- Demonstrated leadership and staff development abilities.
- Strong problem-solving and conflict resolution skills.
- Proficient in hotel management software (Opera, PMS).
- Bilingual (Spanish/English) preferred.
- Flexible availability, including nights, weekends, and holidays.