Job description
Join Azure Luxe Hotels, a premier luxury property in Singapore, where service excellence and guest delight drive everything we do. We offer a dynamic work environment, competitive compensation, and clear opportunities for career growth in hospitality leadership.
As a Guest Services Associate, you will be the friendly face that welcomes guests, facilitates a seamless stay, and ensures every guest leaves with a memorable experience. We value polished presentation, strong communication, and a genuine passion for service.
Responsibility
- Warmly greet guests upon arrival and assist with check-in and check-out in a professional and efficient manner.
- Operate front desk systems and property management software to manage reservations, billing, and guest requests.
- Anticipate guest needs, resolve issues promptly, and communicate with other departments to ensure seamless service.
- Provide accurate information on local attractions, dining, transportation, and hotel amenities.
- Upsell hotel services and experiences in a respectful, guest-centric approach.
- Maintain a clean, organized front desk area and adhere to brand standards for service quality and safety.
- Handle guest feedback with empathy and follow-up to ensure satisfaction.
- Collaborate with the team to support smooth operations during busy periods, holidays, and events.
Qualification
- Minimum 1–2 years of experience in hospitality or customer service, preferably at a front desk or guest-facing role.
- Diploma or degree in Hospitality, Tourism, or a related field preferred.
- Fluent in English; additional languages such as Mandarin, Malay, or Tamil are a plus.
- Excellent communication, problem-solving, and interpersonal skills with a polished professional demeanor.
- Proficient in Windows-based software and hotel property management systems (Opera PMS or similar).
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
- Strong attention to detail, high standards for cleanliness, and a guest-first attitude.
- Legal right to work in Singapore and willingness to undergo background checks.