Job description
Join Mobility Technologies Sdn Bhd, the driving force behind Mobee Cars Malaysia, as a Handover Operations Executive. We are seeking a meticulous professional to coordinate vehicle handovers, manage documentation, and ensure smooth daily vehicle movements across Mobee Cars Malaysia. You will work closely with Sales, Logistics, and Customer Support teams to deliver a seamless buyer experience and maintain impeccable records.
In this role, you will be responsible for coordinating end-to-end vehicle handovers, verifying documentation, and keeping stakeholders informed of timelines. You will help optimize handover processes to improve efficiency while ensuring compliance with all policies and regulatory requirements. A proactive, detail-oriented approach is essential to succeed in a fast-paced, customer-focused environment.
We offer a collaborative work culture, opportunities for growth in operations, and a competitive salary package. If you are organized, communicative, and passionate about delivering excellent service, this role is for you.
Join Mobee Cars Malaysia and support our mission to provide a seamless car ownership experience for customers across Malaysia.
Responsibility
- Coordinate end-to-end vehicle handovers for Mobee Cars Malaysia, ensuring all required documentation is complete, accurate, and delivered on time.
- Act as the primary liaison for sellers during the handover process, updating status, timelines, and issues in the company system and communicating clearly.
- Monitor daily vehicle movements, log transfers, and maintain up-to-date inventory records to support smooth operations and reporting.
- Collaborate with Sales, Logistics, and Customer Support to resolve handover discrepancies promptly and professionally.
- Verify vehicle documentation including ownership, insurance, maintenance records, and compliance with internal policies and local regulations.
- Prepare and file handover documentation for audit trails and generate weekly reports on activity, performance metrics, and upcoming movements.
- Deliver excellent customer service to sellers and buyers, ensuring a positive experience and building trust in Mobee Cars Malaysia.
- Identify and implement process improvements to shorten handover cycles while maintaining accuracy and compliance.
Qualification
- Minimum secondary education; higher diploma in administration or operations is a plus.
- Strong organizational and time-management skills with excellent attention to detail.
- Excellent written and verbal communication skills in English; Malay language is a plus.
- Proficiency with MS Office; experience with CRM or database systems is preferred.
- Ability to work independently and as part of a team; proactive problem-solving attitude.
- Prior experience in administrative support, logistics, or vehicle operations is preferred.
- Able to thrive in a fast-paced environment and manage multiple tasks simultaneously.