Job description
Join PLY HOME MANAGEMENT as a Homestay Quality Executive and help ensure every guest experiences a flawless stay in Ipoh. This role focuses on maintaining the highest standards of cleanliness, functionality, and presentation across all homestay units. You will be part of a dynamic hospitality and property-care team dedicated to delivering exceptional guest experiences.
As a key contributor to our property care operations, you will implement quality control processes, coordinate with housekeeping and maintenance, and uphold safety and hygiene standards to maximise guest satisfaction and repeat visits. Expect daily unit inspections, inventory management, and timely response to issues reported by guests or hosts. This position offers growth opportunities in a fast-moving hospitality environment with a strong emphasis on pride in workmanship and guest care.
We value proactive problem-solving, meticulous attention to detail, and a positive, guest-focused attitude. If you thrive in a hands-on role that blends hospitality and operations, we want to hear from you.
Responsibility
- Perform daily inspections of homestay units to ensure cleanliness, safety, functionality, and guest-ready presentation.
- Maintain and organize cleaning supplies and equipment; monitor inventory and place orders as needed.
- Coordinate with housekeeping and maintenance teams to address issues promptly.
- Document and report damages or service requests; track resolution timelines.
- Ensure compliance with health, safety, and quality standards; uphold brand guidelines.
- Assist with guest check-in/check-out processes and respond to guest inquiries tactfully.
- Implement continuous improvement initiatives to enhance guest satisfaction and operational efficiency.
Qualification
- Minimum secondary education; hospitality or housekeeping experience preferred.
- Strong attention to detail and quality control mindset.
- Good organizational and time-management skills; ability to manage multiple units.
- Excellent communication and teamwork abilities.
- Physical stamina for long hours on feet and performing cleaning tasks.
- Proactive problem-solver with a guest-centric approach.
- Basic computer or digital record-keeping skills; familiar with property management tools is a plus.