Job description
Join LuxeStay Hotels as a Hotel Front Desk Supervisor and lead our guest services excellence in Singapore. You will oversee front desk operations across shifts, mentor a dedicated team of agents, and ensure every guest interaction reflects our luxury standard.
We provide a premium, growth oriented work environment with competitive compensation, comprehensive benefits, training programs, and clear career progression within a globally renowned hospitality brand.
Responsibility
- Manage day-to-day front desk operations across shifts, ensuring smooth guest check-in and check-out.
- Lead, mentor, and coach front desk agents to deliver exceptional service and upsell hotel services.
- Monitor guest satisfaction scores, respond to inquiries and escalations with urgency and empathy.
- Oversee billing, cash handling, and night audit coordination with the finance team.
- Maintain accurate reservations, room blocks, and property management system updates to optimize occupancy and revenue.
- Collaborate with housekeeping, concierge, and sales teams to ensure seamless guest experiences.
- Train new hires and conduct ongoing performance reviews; enforce brand standards and safety procedures.
Qualification
- 2+ years in hospitality front desk or guest services; hotel or resort environment preferred.
- Strong leadership and communication skills; fluent in English; additional languages (Mandarin, Malay, Tamil) are a plus.
- Proficiency with property management systems (PMS) such as Opera or Fidelio and MS Office.
- Exceptional guest service orientation with the ability to anticipate needs and resolve issues.
- Experience with cash handling, POS transactions, and reconciling balances.
- Problem-solving, conflict resolution, and sound decision-making abilities.
- Willingness to work rotating shifts, weekends, and public holidays as required.