Job description
AzureWave Hotels & Resorts is redefining luxury hospitality in Singapore. We are seeking a dynamic Hotel Front Office Manager to lead guest services, drive revenue, and elevate the guest journey. This role blends strategic leadership with hands-on service excellence to deliver unforgettable experiences for our guests.
As the frontline ambassador of our brand, you will oversee daily operations, mentor a high-performing team, and partner with departments to ensure seamless stays from arrival to departure.
Join a culture that rewards initiative, supports career growth, and champions an uncompromising standard of service.
Responsibility
- Oversee daily front office operations, ensuring seamless guest check-in/check-out, concierge, and guest services.
- Lead and develop the front desk team, setting performance standards, coaching, and scheduling.
- Collaborate with Revenue Management to optimize room occupancy and rates.
- Maintain brand standards, guest satisfaction metrics, and service recovery processes.
- Handle guest escalations with empathy and timely resolution.
- Monitor and improve standard operating procedures to enhance operational efficiency.
- Provide accurate reporting on occupancy, guest feedback, and department KPIs to senior leadership.
- Foster cross-department collaboration to deliver a seamless guest journey across all hotel touchpoints.
Qualification
- Bachelor’s degree in Hospitality Management or related field.
- Minimum 5 years in hotel front office operations with at least 2 years in a supervisory role.
- Proven leadership, training, and coaching abilities with a track record of building high-performing teams.
- Excellent communication and interpersonal skills in English; additional languages are a plus.
- Proficiency with property management systems (PMS) such as Opera, Oracle, or RMS; strong MS Office skills.
- Strong analytical and problem-solving abilities; data-driven decision maker.
- Ability to work flexible shifts, including weekends and holidays.