Job description
Join our acclaimed hospitality team as the Hotel Front Office Manager at a luxury property in Orlando, Florida. This role blends guest excellence with operational leadership to create unforgettable stays.
As the face of the hotel, you will lead the front desk, guest services, and concierge teams, ensuring efficient check-in/check-out, seamless reservations, and proactive problem resolution. You will collaborate cross-functionally with housekeeping, food & beverage, sales, and engineering to uphold our service standards and drive guest satisfaction scores.
We offer a competitive salary, comprehensive benefits, and a dynamic work environment in one of the world's most visited destinations.
Responsibility
- Oversee daily front desk operations, ensuring accurate reservations, check-in/out, and lobby flow.
- Lead and mentor the front office team, delivering ongoing training and performance feedback.
- Maintain exceptional guest relations, handling escalations with diplomacy and timely resolution.
- Collaborate with housekeeping, F&B, and sales to optimize occupancy and guest satisfaction metrics.
- Monitor revenue management related to room inventory, pricing, and upsell opportunities.
- Ensure compliance with brand standards, safety, and security procedures.
- Analyze guest feedback and implement service-improvement initiatives.
Qualification
- Bachelor’s degree in Hospitality Management or equivalent; 3+ years in front office leadership within upscale hotels.
- Proven ability to lead, motivate, and develop a diverse team in a fast-paced environment.
- Excellent communication, problem-solving, and conflict-resolution skills.
- Proficiency with hotel PMS (Opera or similar), POS systems, and revenue-management tools.
- Strong organizational skills and attention to detail; ability to manage multiple tasks simultaneously.
- Fluent in English; bilingual abilities (e.g., Spanish) are a plus.
- Guest-centric mindset with a passion for creating memorable experiences.