Job description
We are seeking a dynamic Guest Services Manager for a luxury property in Singapore. In this role you will oversee the front desk, concierge, and guest services teams to deliver exceptional guest experiences from check in to check out. You will collaborate with operations, sales, and housekeeping to optimize service levels, drive guest loyalty, and maximize revenue opportunities.
Benefits include a competitive salary, comprehensive medical coverage, retirement plans, transport assistance, and ongoing training in leadership and service excellence.
Responsibility
- Lead and mentor a diverse guest services team to deliver world class hospitality
- Oversee check in and check out processes, guest inquiries and special requests with speed and accuracy
- Create memorable guest experiences by anticipating needs and solving issues proactively
- Collaborate with sales and revenue teams to optimize room revenue and upsell services
- Maintain service standards by monitoring guest feedback and implementing continuous improvement
- Manage scheduling, performance reviews and staff development
- Ensure compliance with safety, security and brand standards across all guest interactions
Qualification
- Bachelor degree in hospitality management or equivalent experience
- Minimum 3 years in front desk or guest services within luxury hospitality
- Proven leadership and team development skills
- Excellent communication and problem solving abilities in English; additional languages are a plus
- Strong knowledge of property management systems (PMS) and POS systems
- Ability to work flexible hours including weekends and holidays
- Passion for delivering exceptional guest experiences and building guest loyalty