Job description
Join Aurora Luxe Hotels as Hotel Operations Manager in Singapore. This pivotal role oversees front desk, housekeeping, concierge, and food and beverage services to deliver flawless guest experiences while optimizing revenue and cost performance.
As our Hotel Operations Manager, you will lead a diverse team, implement standardized operating procedures, and collaborate with sales, marketing, and F&B leaders to exceed guest expectations. The ideal candidate combines strategic leadership with hands on execution in a fast paced hospitality environment.
If you are passionate about hospitality excellence and thrive in dynamic teams, apply today to join a brand that values service, integrity, and growth.
Responsibility
- Oversee daily hotel operations across front desk, housekeeping, concierge, and F&B to ensure seamless guest experiences.
- Drive revenue optimization through demand forecasting, pricing alignment, and cost control.
- Develop and enforce standard operating procedures, service standards, and training programs.
- Lead talent management by recruiting, coaching, and developing team members; manage performance and succession planning.
- Manage guest relations, resolve escalated issues, and monitor guest feedback to improve satisfaction scores.
- Collaborate with Sales and Marketing to maximize occupancy, ADR, and stay length opportunities.
- Monitor key performance indicators, prepare monthly reports, and present insights to senior leadership.
Qualification
- Bachelor's degree in Hospitality, Business, or related field.
- Minimum 5 years in hotel operations or multi department management with a proven leadership track record.
- Strong guest service orientation; exceptional communication and problem solving skills.
- Proficiency with property management systems and POS systems; OPERA experience preferred.
- Ability to manage budgets, P&L, and vendor relationships.
- Fluency in English; additional languages are a plus.
- Willingness to work in Singapore including occasional shifts and weekends.