Job description
Join Sandler Group Call Center Services as an HR Recruitment Specialist in Mandaue City, Cebu. We are a growth-oriented BPO provider dedicated to attracting top talent and delivering exceptional customer experiences for our clients and employees alike. This role offers an excellent opportunity to develop your expertise in talent acquisition within a fast-paced, people-first environment that values integrity, collaboration, and continuous improvement.
As an HR Recruitment Specialist, you will play a pivotal role in building a robust talent pipeline, handling end-to-end recruitment for contact center roles, and supporting a positive candidate experience from first contact through onboarding. You will collaborate with Hiring Managers to understand workforce needs, design effective sourcing strategies, and manage an efficient selection process that aligns with our company values and compliance standards. Your responsibilities will also include maintaining accurate candidate records, producing recruitment metrics, and contributing to employer branding initiatives to attract high-caliber applicants.
We encourage proactive problem solvers who can balance speed and quality, while delivering exceptional service to candidates and internal stakeholders. This position offers mentorship, training opportunities, and a clear path for career advancement within our HR team for high performers who demonstrate reliability and leadership potential.
Why Sandler Group: A supportive work culture, performance-driven rewards, and a commitment to maintaining high standards of integrity and service excellence. We invest in people first, offering ongoing learning, flexible collaboration, and a positive environment where your contributions make a measurable impact.
Responsibility
- Lead end-to-end recruitment for contact center roles, from job posting to offer acceptance.
- Source candidates through job boards, referrals, social media, and employer branding initiatives.
- Screen resumes, conduct phone screens, and coordinate assessments to identify top talent.
- Collaborate with Hiring Managers to define role requirements and selection criteria.
- Maintain accurate applicant data in the ATS and ensure privacy compliance where applicable.
- Coordinate interview scheduling, prepare interview materials, and provide timely candidate feedback.
- Facilitate smooth onboarding and new-hire orientation in collaboration with HR operations.
- Monitor recruitment metrics and continuously optimize processes for speed and quality.
Qualification
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 1-2 years of recruitment experience, preferably in a BPO or service-driven industry.
- Strong interpersonal and communication skills with the ability to engage candidates and Hiring Managers.
- Familiarity with Applicant Tracking Systems (ATS) and basic HRIS software.
- Knowledge of Philippine employment laws and HR best practices.
- Ability to manage high-volume recruiting while maintaining attention to detail.
- Proactive, results-oriented, and capable of working independently in a team environment.
- Proficiency in MS Office and data analytics capabilities to drive recruitment insights.