Job description
Kickstart your career with Accenture as an Insurance Customer Support Representative in Alabang, Metro Manila. This full-time position is dedicated to helping clients navigate policy details, claims status, and coverage questions with clarity and care. You will be the first line of contact for insured individuals, agents, and partners, delivering exceptional service that builds trust and loyalty. At Accenture, you will join a global team that values continuous learning and performance, offering comprehensive training, ongoing coaching, and real opportunities for growth in the insurance domain.
As an Insurance Customer Support Representative, you will handle a mix of inbound calls, emails, and live chats, addressing inquiries about policies, coverage limits, premiums, deductibles, and claims procedures. You will verify customer information, document interactions in the CRM, and ensure data accuracy while following privacy and security guidelines. Your empathy and problem solving will help resolve routine issues on first contact, while complex cases are escalated to specialists with clear handoffs and timely follow ups. You will also contribute to process improvements by sharing insights from customer interactions to help refine knowledge bases and self service options.
This role is ideal for customer service professionals who enjoy working in a fast paced, results-driven environment and want to develop expertise in health, life, property and casualty insurance within a leading global organization. Strong communication in English, a positive attitude, and the ability to multitask across multiple systems are essential. Grow your career with Accenture where performance is recognized and opportunities to advance are available to high performers.
Responsibility
- Handle inbound inquiries via phone, email, or chat related to insurance policies, claims, billing, and coverage details.
- Verify customer information and policy details, updating records accurately in the CRM.
- Explain policy terms, coverage limits, deductibles, and claims procedures in a clear and patient manner.
- Resolve routine issues on first contact while identifying opportunities to improve customer experience.
- Escalate complex cases to appropriate teams with documented handoffs and follow ups.
- Maintain compliance with privacy, data protection, and company policies during every interaction.
- Document interactions and outcomes, contributing to knowledge bases and process improvements.
Qualification
- High school diploma or equivalent; bachelor’s degree preferred.
- 1-2 years of experience in customer service or call center; insurance support is a plus.
- Excellent verbal and written English communication skills.
- Strong empathy, problem-solving, and multitasking abilities.
- Proficiency with CRM software and MS Office; comfortable navigating multiple systems.
- Ability to work in a fast-paced environment and meet performance targets.
- Willingness to work in shifts and be based in or near Alabang, Metro Manila.