Job description
Luxoft is actively seeking an IT Production Support Engineer to join our specialized Group Applications Support team in Kuala Lumpur. This role centers on maintaining application wellness in production, proactive monitoring, rapid incident response, and ongoing improvements to production stability and performance within the Banking & Financial Services domain.
As a Production Support Engineer, you will be the primary point of contact for production incidents, performing triage, root cause analysis, and implementing fixes in a controlled, compliant manner. You will participate in on-call rotations, manage change requests, and collaborate with cross-functional teams to ensure service levels and business objectives are met. The ideal candidate combines strong technical troubleshooting with excellent communication skills, a customer-first mindset, and a bias for automation and process improvement. This position offers exposure to modern monitoring platforms, incident management tools, and continuous improvement programs in a dynamic financial services environment.
Key responsibilities include monitoring application health, analyzing logs, tuning performance, validating releases, and maintaining robust runbooks. If you are detail-oriented, proactive, and excited about supporting critical financial applications in production, you will thrive in this role at Luxoft.
Responsibility
- Monitor production systems and applications to ensure availability, performance, and reliability.
- Respond to, triage, and investigate production incidents; perform root cause analysis and implement durable fixes.
- Coordinate with development, QA, and IT teams to manage incidents, problems, and change requests.
- Maintain and improve runbooks, dashboards, alerts, and automation scripts to prevent recurrence.
- Manage on-call rotations and communicate status, impact, and resolution to stakeholders.
- Participate in release validation, change management, and risk assessment processes.
- Identify opportunities to automate manual tasks and reduce mean time to recovery (MTTR).
- Ensure compliance with security, regulatory requirements, and audit trails.
Qualification
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- 3+ years of production support or application support experience, preferably within Banking & Financial Services.
- Solid knowledge of operating systems, databases, and middleware; experience with incident management tools is a plus.
- Experience with monitoring and logging tools (e.g., Splunk, Dynatrace, AppDynamics).
- Scripting or automation experience (Python, Shell, PowerShell) is a plus.
- Strong analytical and problem-solving skills with ability to perform root cause analysis.
- Excellent written and verbal communication; ability to collaborate with cross-functional teams and on-call stakeholders.
- Familiarity with ITIL-based processes, change management, and regulatory/compliance requirements.