Job description
Start your IT career with Foundever in Metro Manila! We are seeking dedicated individuals to join our growing team as IT Support Representatives. No previous BPO experience is required—just your passion for technology, outstanding communication skills, and eagerness to provide excellent customer support. This is your chance to work for a leading global customer experience company, receive in-depth training, and unlock robust career opportunities in the IT support sector.
As a Foundever IT Support Representative, you’ll play a vital role in delivering fast and effective solutions to customer queries and technical issues. You'll respond to escalations, helping users navigate software, hardware, and connectivity concerns via various channels. If you enjoy problem-solving and want to build your tech skills within a supportive workplace, apply today!
Responsibility
- Respond promptly to customer queries and technical concerns via phone, email, or chat.
- Troubleshoot and resolve basic hardware, software, and network issues for clients.
- Escalate complex technical problems to higher-level technicians or supervisors as needed.
- Document and track customer interactions and solutions within the system.
- Ensure customer satisfaction by delivering professional, courteous, and effective support.
- Provide guidance to customers on software and product usage.
- Identify recurring issues and propose process improvements.
- Stay updated on company products, services, and standard troubleshooting protocols.
Qualification
- High school diploma or equivalent; college level or graduate preferred.
- Strong interest in IT support and willingness to learn technical concepts.
- Excellent verbal and written communication skills in English.
- Ability to empathize with and assist customers patiently and professionally.
- Basic knowledge of computers, software, and operating systems.
- Strong problem-solving and critical-thinking abilities.
- Willingness to work on shifting schedules, including weekends and holidays.
- Previous customer service experience is an advantage but not required.