Job description
We are seeking a skilled Japanese Speaker to join our customer service team in Kuala Lumpur. As a Japanese Speaking Customer Service Representative, you will be responsible for providing exceptional service to our Japanese-speaking clients, handling inquiries, resolving issues, and ensuring customer satisfaction.
Responsibility
- Communicate effectively with Japanese-speaking customers via phone, email, and chat
- Provide timely and accurate information regarding products and services
- Resolve customer complaints and escalate issues as needed
- Maintain a high level of professionalism and customer service at all times
- Collaborate with internal teams to improve processes and customer experience
Qualification
- Fluency in Japanese (spoken and written)
- Excellent communication and interpersonal skills
- Previous customer service experience preferred
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and problem-solving skills