Job description
Join our team at Emax Beaute International as a Junior Customer Service Executive. In this role, you will be the first point of contact for customers, handling enquiries and resolving basic issues professionally to ensure a positive experience.
Responsibility
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer complaints in a professional manner
- Provide product information and recommendations
- Process orders and returns
- Ensure customer satisfaction and retention
Qualification
- Excellent communication and interpersonal skills
- Customer-oriented mindset
- Ability to multitask and prioritize
- Strong problem-solving skills
- Previous customer service experience is a plus