Job description
ModSquad is thrilled to partner with one of the world’s premier music streaming services, and we’re searching for dynamic and passionate Korean-English speakers to join our international Customer Support team! If you have a love for music, outstanding communication skills, and the desire to deliver top-of-the-line customer experiences remotely, this is the role for you.
As a Customer Support Representative, you will be the friendly and knowledgeable first point of contact for users across the world. You’ll help create memorable moments for listeners and provide timely assistance, all while working from the comfort of your own home in Jakarta Raya. Seize an exciting opportunity to work with leading global brands, build your expertise in customer care, and be part of an energetic, collaborative environment where your skills and bilingual talents make a difference every day.
Responsibility
- Provide prompt and friendly support to users via email, chat, and other online channels in Korean and English.
- Resolve customer inquiries related to account management, subscriptions, payments, and technical issues.
- Troubleshoot user problems by guiding customers through solutions or escalating complex cases as needed.
- Maintain deep knowledge of the music streaming platform’s features, promotions, and policies.
- Document all customer contacts and solutions accurately in the support system.
- Gather and report user feedback to help continuously improve the customer experience.
- Work collaboratively with a global team, ensuring high service standards and consistent communication.
- Deliver service excellence while adhering to KPIs and quality metrics set by the company.
Qualification
- Fluent in both Korean and English, with exceptional written and verbal communication skills.
- Previous experience in customer service, technical support, or call center environments preferred.
- Strong problem-solving skills and ability to think on your feet in fast-paced situations.
- Comfortable with remote work and digital communication tools.
- Excellent professionalism, patience, and interpersonal skills.
- Availability to work flexible shifts, including weekends or evenings.
- Basic technical proficiency in using modern devices, browsers, and troubleshooting tools.
- Passion for music and familiarity with music streaming platforms is a plus.