Job description
Are you a music enthusiast fluent in both Korean and English? ModSquad has teamed up with a top music streaming service and we are on the lookout for passionate and committed Customer Service Representatives to join our team!
Responsibility
- Provide exceptional customer support via email and chat
- Assist users with account inquiries and technical issues
- Resolve customer complaints in a professional manner
- Deliver high-quality service to enhance the customer experience
- Collaborate with team members to improve processes and procedures
Qualification
- Fluency in Korean and English (written and spoken)
- Previous customer service experience is a plus
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving abilities