Job description
Global Trails Experiences is seeking a passionate and knowledgeable Lisbon Tour Guide to join our dynamic team. In this full-time role, you will lead engaging walking tours through Lisbon's historic neighborhoods, monuments, and hidden gems, delivering memorable experiences for guests from around the world.
As a trusted ambassador for our brand, you will combine compelling storytelling with solid local knowledge, while ensuring guest safety and comfort. You will collaborate with local partners to curate itineraries, manage group dynamics, and adapt on the fly to changing conditions.
Responsibility
- Lead engaging small-group and private walking tours across Lisbon's historic districts, ensuring an informative and entertaining guest experience.
- Deliver accurate historical context, fun facts, and local anecdotes to diverse audiences in English and Portuguese; additional languages are a plus.
- Ensure guest safety, manage group flow, and handle equipment and materials (headsets, maps, tickets) efficiently.
- Curate engaging itineraries with emphasis on accessibility, sustainability, and cultural sensitivity.
- Build rapport with guests, handle inquiries, and provide post-tour recommendations to enhance overall experience.
- Collaborate with operations to schedule tours, coordinate pickup points, and manage contingencies during weather or congestion.
- Maintain high standards of cleanliness, presentation, and brand alignment in all interactions.
Qualification
- 2+ years of tour guiding or customer-facing experience in tourism, hospitality, or education.
- Excellent public speaking, storytelling, and language skills in English and Portuguese; additional languages are a plus.
- Deep knowledge of Lisbon history, culture, and landmarks; ability to create engaging narratives on the spot.
- Strong interpersonal skills, empathy, and ability to manage diverse groups in a fast-paced setting.
- First aid and safety awareness; basic level of physical fitness for walking tours.
- Proactive problem-solving, reliability, and a willingness to work flexible hours, including evenings and weekends.