Job description
Join Tavor Perry as a Locksmith Customer Support Representative in Alaminos City, Pangasinan. This full-time role is ideal for customer-focused professionals who are passionate about security, locksmith services, and helping customers protect their homes and businesses. You will be on the frontline of service, combining friendly communication with practical problem solving to resolve inquiries related to locks, keys, keyless entry systems, and security products.
As a member of our customer support team you will handle inquiries via phone, chat and email, diagnose issues, provide clear guidance, and coordinate with field technicians when on-site assistance is required. You will document interactions in our customer relationship management system, track issues against service level agreements, and contribute to a knowledge base that helps customers make informed decisions.
We value proactive communication, reliability, and the ability to stay calm under pressure. Training is provided on locksmith products and security solutions to ensure you can accurately explain features, benefits, and installation steps. This is a great opportunity to grow in a supportive environment that rewards initiative and customer satisfaction.
What you will bring to the role includes a friendly and professional demeanor, strong verbal and written English, attention to detail, and a willingness to learn about locksmith services and home security. If you are looking for a stable full-time role with competitive compensation and opportunities for advancement, apply today.
Responsibility
- Answer customer inquiries via phone, chat, and email with professionalism and empathy
- Provide accurate information on locksmith products and services and guide customers through troubleshooting
- Schedule appointments or dispatch technicians as needed and track progress in the CRM
- Document all interactions, update customer records, and maintain data quality
- Resolve issues promptly and escalate complex cases to senior technicians or management
- Meet or exceed service level agreements and contribute to a positive customer experience
- Identify opportunities to upsell related security solutions and accessories where appropriate
- Collaborate with product and technical teams to relay customer feedback
Qualification
- Minimum high school diploma or equivalent; college degree preferred
- 1 year or more of customer service or call center experience
- Excellent verbal and written communication in English; strong listening skills
- Strong problem-solving ability and empathy; patient and professional demeanor
- Proficiency with computers, internet navigation, and CRM or ticketing systems
- Interest in locksmith services, security products, or home improvement
- Ability to multitask, manage time effectively, and stay organized in a fast-paced environment
- Flexibility to work various shifts and weekends as needed