Job description
Join Pacha Alpaca in the heart of Bali and lead the guest experience through compelling marketing communications and memorable alpaca encounters. As a Marketing Communications Specialist, you will blend hospitality with brand storytelling to educate guests, promote our experiences, and ensure safe, enjoyable moments for both guests and animals.
In this dynamic role, you will act as the friendly face and voice of our brand on site and in digital channels. You will guide guests through alpaca interactions, share fascinating facts, and tailor each experience to the guest's interests. You will collaborate with the operations team to optimize scheduling, safety protocols, and signage, ensuring consistency with our brand standards.
Your communication skills will extend beyond face to face interactions. You will contribute to marketing materials, social posts, and short form content that highlights our unique attraction. You will collect guest feedback, report trends, and support promotional activities that drive engagement and repeat visits. A proactive, service oriented mindset is essential as you balance safety, animal welfare, and guest satisfaction in a fast paced environment.
We are seeking a creative, outgoing professional who enjoys storytelling, has a knack for problem solving, and works well in a team. This role offers growth opportunities in marketing, communications, and guest experience strategy within a tourism focused operation in Bali.
Key responsibilities include ensuring clean and compelling signage, maintaining on site messaging, and supporting mini events or promotional campaigns. The ideal candidate is fluent in English and comfortable engaging an international audience, with basic Indonesian a plus. If you are passionate about hospitality, animal welfare, and building brand loyalty through exceptional guest experiences, we want to hear from you.
Responsibility
- Guide guests through alpaca interactions with a focus on safety, welfare, and memorable storytelling.
- Deliver engaging marketing communications to guests, including program details, promotions, and experiential narratives.
- Maintain high standards of guest service and hospitality on site, ensuring a welcoming atmosphere.
- Collaborate with the operations team to schedule interactions, coordinate events, and manage on-site signage.
- Create and share on-brand content for on-site materials and basic social media, amplifying the brand voice.
- Collect guest feedback, address inquiries, and resolve issues with professionalism and empathy.
- Assist with promotional campaigns, events, and ambassador activities to boost guest engagement and loyalty.
Qualification
- A degree or 1-2 years in marketing, communications, hospitality, or related field.
- Excellent verbal and written English; Indonesian language skills are a plus.
- Strong guest service mindset and experience in hospitality or frontline roles.
- Ability to craft simple narratives and assist with basic content creation or video capture.
- Basic understanding of animal welfare and safety guidelines in visitor experiences.
- Energetic, friendly, patient, and able to work in a dynamic environment.
- Flexibility to work weekends and holidays and adapt to shift schedules.