Job description
Join a premier cultural institution in London as our Museum Operations Manager. You will lead daily operations, ensure exemplary visitor experiences, and guide a dynamic team across facilities, safety, education, and outreach. This is a strategic, hands-on role with significant impact on audience access, collections care support, and community engagement.
We offer a collaborative environment, competitive compensation, and opportunities to shape public access to world-class artifacts within a vibrant cultural ecosystem.
Responsibility
- Oversee daily museum operations including facilities, security, safety protocols, visitor services, and front-of-house performance.
- Lead planning and execution of exhibitions, programming, and education initiatives in collaboration with curators and educators.
- Develop and manage the annual operating budget; monitor income, expenses, and resource allocation to optimize outcomes.
- Manage, coach, and retain high-performing teams; foster an inclusive, safety-conscious work culture.
- Drive audience development strategies, accessibility improvements, and community partnerships to broaden reach and impact.
- Ensure compliance with regulatory standards, accreditation requirements, and best practices in collections care and conservation.
- Lead fundraising and donor relations efforts in partnership with development colleagues.
- Report to senior leadership and Board on performance metrics, strategic initiatives, and risk management.
Qualification
- Master's degree in Museum Studies, Arts Administration, or a related field (or equivalent professional experience).
- Minimum 5 years of museum administration or operations experience with a track record of leading teams and programs.
- Strong understanding of collections care, storage, risk management, and conservation basics.
- Demonstrated budgeting, financial forecasting, and resource planning skills.
- Excellent stakeholder engagement, negotiation, and communication abilities; adept with diverse audiences.
- Proven fundraising experience including donor relations, grants, and sponsorships.
- Project and exhibition management proficiency with ability to manage timelines and cross-department collaboration.
- Proficiency with museum management software, data analysis, and digital communication tools.