Job description
Join a premier cultural institution in Boston committed to engaging the public with rich histories and future facing education. As the Museum Operations Manager, you will lead day to day operations, steward the museum internal facilities, and elevate the guest experience while ensuring safety, accessibility, and professional standards.
This role partners with curatorial, education, development, and external stakeholders to implement programs, manage budgets, and drive visitor engagement. You will inspire a diverse team of staff and volunteers to deliver exceptional service and protect priceless collections.
Responsibility
- Oversee daily operations, facilities, security, and visitor services to ensure a safe, welcoming, and accessible environment.
- Lead front of house and back of house teams; recruit, coach, and retain a high performing staff and volunteers.
- Collaborate with curators to align operations with collections care, exhibitions, and public programming.
- Manage budgeting, purchasing, contracting, and revenue generating activities including memberships, events, and admissions.
- Develop and implement safety, emergency preparedness, and accessibility plans in line with standards and regulations.
- Coordinate educational programs, tours, and community outreach to broaden audience engagement.
- Lead project management for exhibitions and facilities improvements from planning to completion.
- Utilize museum management systems and data analytics to optimize operations and reporting.
Qualification
- Bachelor’s degree in Museum Studies, Arts Administration, History, or a related field; Master’s degree preferred.
- Minimum 5 years of relevant museum or cultural heritage management experience, with 2+ years in a supervisory capacity.
- Strong leadership, communication, and stakeholder management skills.
- Experience with collections management, conservation principles, and handling best practices.
- Proficiency in budgeting, procurement, and nonprofit fundraising/funder reporting; familiarity with CRM and ticketing systems.
- Knowledge of safety, accessibility, and regulatory compliance; ability to implement emergency and disaster planning.
- Evenings and weekends availability as needed for exhibitions and events; fluency in English; additional languages is a plus.