Job description
Join a renowned nonprofit museum in New York seeking a proactive Museum Operations Manager. This leadership role oversees daily operations, ensures a premier visitor experience, and supports the museum's mission through strategic planning and team collaboration.
As part of our operations leadership, you will partner with curatorial, education, facilities, and development teams to optimize programs, resources, and services for diverse audiences.
Responsibility
- Oversee daily museum operations including facilities, security, visitor services, and front-of-house experiences.
- Lead operational planning for exhibitions, events, and educational programs to maximize impact and safety.
- Manage budgeting, procurement, vendor relationships, and contract negotiations.
- Develop and monitor KPIs for guest satisfaction, safety, attendance, and revenue generation.
- Collaborate with curatorial and education teams to align programs with strategic objectives.
- Lead cross-functional teams, supervise staff and volunteers, and foster a culture of inclusion and excellence.
Qualification
- Bachelor's degree in Museum Studies, Arts Administration, or related field; plus 5+ years of operations/administration in a museum or cultural institution.
- Proven leadership with experience managing facilities, visitor services, safety protocols, and event logistics.
- Strong budgeting, negotiations, and vendor management skills.
- Excellent communication, stakeholder engagement, and project management abilities.
- Demonstrated commitment to accessibility, equity, and inclusive programming.
- Proficiency with museum management systems, CRM, ticketing, and data analytics.