Job description
Join a premier cultural institution dedicated to preserving and presenting history and science. The Museum Operations Manager will oversee daily operations, visitor services, facilities, security, and project delivery for rotating exhibitions and public programs. You will lead a cross-functional team, manage budgets, and partner with curatorial, development, and education teams to deliver impactful experiences for diverse audiences.
We offer a competitive salary, comprehensive benefits, and a vibrant work environment in the heart of Boston.
Responsibility
- Oversee daily museum operations including visitor services, facilities management, security, risk assessment, and safety programs.
- Plan and execute exhibitions, installations, and public programs in collaboration with curatorial, education, and outreach teams.
- Develop and manage annual operating budget, procurement, vendor contracts, and facilities planning.
- Lead, develop, and retain a high-performing team of staff and volunteers; oversee scheduling and performance feedback.
- Enhance visitor experience via accessibility initiatives, audience research, and service design improvements.
- Monitor compliance with regulatory standards, safety, and emergency preparedness; implement preventive maintenance plans.
- Coordinate fundraising support through operations alignment, donor stewardship, and grant reporting as needed.
- Build partnerships with schools, community organizations, and regional cultural institutions to broaden engagement.
Qualification
- Bachelor's degree in Museum Studies, Arts Administration, History, or related field; Master's preferred.
- 5+ years of museum operations, facilities management, or related experience; leadership in a museum setting strongly preferred.
- Proven budgeting, vendor management, and contract negotiation experience.
- Strong leadership, collaboration, and communication skills across cross-functional teams.
- Familiarity with collections management basics, loan processes, and digital asset management.
- Experience with fundraising support, grant reporting, and donor relations is a plus.
- Ability to work flexible hours, including weekends/evenings as needed.